IMPORTANT - No credits, or refunds can be given without first speaking with a Healthy Guru staff member first. We must issue you a return number and return address before you can send back any items. If you send back any items without the correct address and return number we will not be able to refund you.
We endeavour to make your experience with our on line service a positive one and deliver the best possible service to our customers. However, if for some reason things don't happen quite as planned, we have a hassle free returns policy and a dedicated team to make everything right. Simply contact us and we can discuss the situation and determine the best course of action.
In most cases, you may return any unopened merchandise in its original condition, including original packaging and packing slip within 14 days of receipt, and we will quickly give you a refund, less shipping and handling. Please be aware that - due to the way couriers work - shipping back to us will be more expensive then shipping it out to you. Please be aware any shipping cost incurred to return the product to us will be deducted from your refund. Please ensure that you contact us prior to returning the goods since we can only offer refunds when we have arranged pickup and return through our courier service. Otherwise we cannot be responsible for missing or damaged returns (which is, unfortunately, very common when not sent via our couriers).
If we have made an error with shipping, please contact us and we will arrange for the problem to be resolved at our cost. However, shipping costs are non-refundable for any unclaimed or returned packages where shipping has been fulfilled as promised.
What if I have had the items for more than 5 days?
Items returned after 5 days may not qualify for a refund, or may incur an extra restocking fee.
Can I return open food or health supplement products?
We cannot offer refunds or exchanges on food or health supplements due to strict health policies. Please make your selections carefully, and double check your order before submitting.
The order I received was damaged, what do I do?
If you received a damaged shipment or product, please email photos of the damaged item to firstname.lastname@example.org, include your invoice number and name, and we will work with you to resolve the issue.